Refund policy
Final Sale & Return Policy
Thank you for shopping with us.
Due to the nature of ingestible health products, all collagen supplements and related products sold through our online store are final sale.
No Returns or Exchanges
For safety, hygiene, and quality control reasons, we do not accept:
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Returns
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Exchanges
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Refunds
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Order cancellations after fulfillment
This applies to both opened and unopened products.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:
info@gcskin.com
Please include:
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Your order number
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Photos of the damaged or incorrect product
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Photos of the shipping box (if applicable)
We will review the issue and, if approved, send a replacement at no additional cost.
Shipping Address Accuracy
Customers are responsible for providing the correct shipping address at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer.
Health Disclaimer
Because collagen supplements are consumable products, we cannot accept returns once products leave our facility. If you have medical concerns or allergies, please consult your healthcare provider before purchasing.